Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipping your order, we will contact you by email or phone.
Shipping Rates and Times
Shipping rates for your order will be calculated and displayed at checkout, depending on your area.
Shipping Confirmation and Order Tracking
You will receive a shipping confirmation email once your order has been shipped, containing your tracking number(s). Tracking number will be active within 24 hours.
Shipping Address Accuracy
Please make sure the shipping address entered is correct and complete. We are not responsible for undelivered packages due to errors in the address provided.
Resend/Return Policy
In the event that a package is returned to our warehouse due to incorrect address or non-pickup, an additional fee will be charged to resend the package.
Shipping charges for returning the order will be at the customer's expense and the order must be delivered in perfect condition and in its original packaging, just as it was sent. More information about our return and refund policy.
Items not available
If one or more items in your order are not available at the time of shipment and had been purchased as "In Stock", we will contact you to offer a refund option or an alternative product.
For shipments ordered with the variant "Order, delivery in 10-15 days" delivery will be coordinated for this period.
Customs, Duties and Taxes
Talaria Iberia is not responsible for any customs and taxes applied to your order. All charges imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).
Damage
Talaria Iberia is not responsible for products damaged or lost during shipping. If you received your order damaged, please contact the carrier to file a claim. Please save all packaging materials and damaged items before filing a claim.
Payment Confirmation
Orders will not be shipped until payment is confirmed. If any issue is found with your payment method, we will contact you to resolve it before processing the shipment.
Signature Requirements on Delivery
For certain orders, a signature may be required upon delivery to ensure receipt of the package. Please ensure someone is available to sign for the delivery address.
Customer Responsibility
Once the order has been delivered to the specified address, responsibility for the product passes to the customer. Please make sure your shipping address is secure.
International Shipping Policy
We offer international shipping. Please confirm shipping rates and delivery times for your country and zip code on the checkout page.
Delays Due to Circumstances Outside Our Control
Delivery delays may occur due to events beyond our control, such as natural disasters, carrier logistical problems, or emergency situations. We appreciate your understanding in these cases.
Track your Order
We offer tracking services for all orders. Be sure to use the tracking number provided to track the progress of your shipment.
Cancellation Policy
Once the order has been processed, it cannot be cancelled.
Contact in Case of Problems
If you have any problems with your shipment, please contact our customer service team immediately so we can help you resolve it as soon as possible:
pedidos@talariaiberia.eu
If you have any questions about our Shipping Policy, contact us indicating your information:
- Telephone
- Order number
Sincerely,
Talaria Iberia Team